aggiornamento, a me hanno risposto così, sembra che dobbiamo contattare noi bpost invece che aspettare loro.
Citazione:
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If the parcel exceeds the transit time and local post office / customs have no update on the parcel, we suggest you to contact BPost and inquire if there was package named after you which was sent by HobbyKing. In that way, we will know the status of your order if it was either received by the post office or was sent back to us successfully or if parcel was lost on the way back to the sender.
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